You may return most new, unworn items within 30 days of delivery for a full refund.
If the return is a result of our error (you received the wrong size or defective item, etc.) we’ll pay the return shipping costs. Although you should expect to receive your refund within four weeks of handing your package over to the return shipper (in many cases refunds happen much more quickly). This includes the transit time for us to receive your return from the shipper (5 to 10 business days), return processing once we receive the item (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
How to return/exchange an item you bought from us
If you created an account with us during checkout, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via email of your refund once we’ve received and processed the returned item.
How to return/exchange an item that someone else bought for you from us
If you’re returning or exchanging an item that someone else bought for you, please ship the item to us with the original packing slip, or a note with the original order number, or if you don’t have either just a note with the name of the person who purchased the product for you. If you don’t have any of this information please contact us directly before returning your item.
Returns and exchanges should be addressed to the following address:
Fly Fish Wyoming
171 N. Main Street, Suite H
Sheridan, Wyoming 82801
We recommend that if you need to return an item to us (for a refund or an exchange) that you use a trackable shipping method such as UPS or FedEx. Since we’re not responsible for items lost or damaged in transit we feel it’s important to be able to track packages accurately.
Shipping Policy - Apparel, Hats, Stickers
We strive to ship all apparel and product orders within 2-3 business days. We currently ship to addresses in the United States and around the globe. If you have issues with your order, please email us at firstname.lastname@example.org for assistance. Shipping to Hawaii and Alaska may incur a slightly higher shipping charge, which will be noted when you enter your shipping address during checkout.
Local pickup is available for FREE! Please check this option during checkout. Typically the order is available the next business day for pickup at the Bighorn Design/Surf Wyoming retail desk at 171 N. Main St.